Who We Are
Company Name: Easy Move Furniture Removals Limited
Company Number: 5529926
NZBN: 9429041537770
Website: https://easymovefurnitureremovals.co.nz
Service Area: Auckland, New Zealand
Contact Information:
Phone: 0800 432 796
Email: info@easymovefurnitureremovals.co.nz
Business Address: 518 Buckland Road, Pukekohe, 2677, Auckland
Business Hours: 8:00 AM – 8:00 PM
What Personal Data We Collect and Why We Collect It
We collect personal information to provide you with furniture removal services, process bookings, and communicate with you about your move. The information we collect includes:
Information You Provide to Us
When you request a quote, make a booking, or contact us through our website, we collect:
- Personal Details: Your name, email address, and phone number
- Move Details: Pick-up address, delivery address, preferred date and time of move
- Property Information: Number of bedrooms, stairs/lift access, driveway access details, and any special requirements
- Inventory Information: Details about items being moved and any unusual items or access issues
- Payment Preferences: Your preferred payment method (we do not store credit card information)
- Additional Services: Information about packing, unpacking, or packing materials requirements
- Optional Information: Photos of driveways (if you choose to upload them), and comments or special instructions
Why we collect this information: We collect this data to provide you with accurate quotes, schedule your move, prepare our team appropriately, and deliver the furniture removal services you request. This is necessary for the performance of our contract with you.
Contact Forms
We use Gravity Forms on our website to collect information through our quote request form, contact form, and booking form. When you submit a form, the information is sent to our email and stored in our Xero accounting system for quote generation and record-keeping purposes.
Cookies
Our website uses cookies to enhance your browsing experience and analyse website traffic. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Google Analytics cookies that help us understand how visitors use our website
- Social Media Cookies: Cookies set by Facebook for social media integration
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Analytics
We use Google Analytics to collect information about how visitors use our website. This includes information such as pages visited, time spent on pages, and how you arrived at our site. This information is collected anonymously and helps us improve our website.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
For more information on how Google uses data, please visit Google’s Privacy Policy.
Media
If you upload images to our website (such as photos of your driveway), these images may be stored on our servers. We recommend that you avoid uploading images with embedded location data or other sensitive information.
Customer Reviews
We display customer reviews from Google Reviews on our website. These reviews are publicly available on Google and are displayed on our website through Google’s integration. We do not control the content of Google Reviews.
Who We Share Your Data With
We share your personal information with trusted third-party service providers who help us operate our business:
- Xero: We use Xero accounting software to manage quotes, invoices, and business records. Your contact details and move information are stored in Xero. View Xero’s Privacy Policy.
- Stripe: We use Stripe to process deposit payments. Stripe handles payment processing securely, and we do not store your credit card information on our servers. View Stripe’s Privacy Policy.
- Google: We use Google Analytics to analyse website traffic and Google Reviews for customer testimonials. View Google’s Privacy Policy.
- Gravity Forms: Our contact and booking forms are powered by Gravity Forms, which collects and processes form submissions. View Gravity Forms Privacy Policy.
- Facebook: We use Facebook integration for social media features. View Facebook’s Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How Long Do We Retain Your Data
We retain your personal information for the following periods:
- Quote Requests: Stored in our Xero system and retained for up to 7 years for business and accounting purposes
- Booking Records: Retained for 7 years to comply with business record-keeping requirements
- Contact Form Submissions: Email records are retained in accordance with our email retention policies
- Analytics Data: Google Analytics data is retained according to Google’s data retention policies
We retain this information to:
- Comply with legal and tax obligations
- Resolve disputes or claims
- Maintain business records
- Improve our services
What Rights You Have Over Your Data
Under New Zealand’s Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request that we correct any inaccurate or incomplete information
- Deletion: You can request that we delete your personal information, subject to our legal obligations to retain certain records
- Objection: You can object to the processing of your personal information in certain circumstances
- Portability: You can request a copy of your data in a structured, commonly used format
To exercise any of these rights, please contact us using the details provided at the top of this policy. We will respond to your request within a reasonable timeframe.
Where Your Data Is Sent
Some of our third-party service providers may store or process data outside of New Zealand, including:
- Xero: Data may be stored on servers located in Australia and the United States
- Stripe: Payment processing data is handled globally with data centres in various countries
- Google: Analytics and review data may be processed on Google’s global infrastructure
These service providers are required to maintain appropriate security standards and comply with applicable privacy laws, including New Zealand’s Privacy Act 2020.
How We Protect Your Data
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information, including:
- Secure HTTPS encryption on our website
- Secure third-party service providers with industry-standard security practices
- Regular security updates and monitoring
- Limited access to personal information on a need-to-know basis
- Secure payment processing through Stripe (we do not store credit card information)
While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of data transmitted to our website.
Data Breach Procedures
In the event of a data breach that is likely to cause serious harm, we will:
- Assess the nature and extent of the breach
- Take immediate steps to contain and remedy the breach
- Notify affected individuals as required by law
- Report the breach to the Office of the Privacy Commissioner if required
- Document the breach and our response for future reference
Contact Information for Privacy Concerns
If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal information, please contact us:
Easy Move Furniture Removals Limited
Phone: 0800 432 796
Email: info@easymovefurnitureremovals.co.nz
Address: 518 Buckland Road, Pukekohe, 2677, Auckland
If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last updated” date at the top of this policy. We encourage you to review this policy periodically.
If we make significant changes that affect how we use your personal information, we will notify you by email or through a prominent notice on our website.
Your Consent
By using our website and services, you consent to the collection, use, and sharing of your personal information as described in this privacy policy.